June 12, 2017 – DOCNow Virtual Healthcare Centers has joined UHA Health Insurance’s provider network, giving UHA members the opportunity to now see a doctor from the comfort of their home or place of work. DOCNow is Hawai‘i’s leader in convenient, affordable, and quality telemedicine and offers Hawai‘i residents the ability to see a Hawai‘i-licensed, Hawai‘i-located physician 365 days a year from 8 a.m. to 9 p.m. via smartphone, tablet or computer.
“We’re really excited to offer our over 56,000 members a more convenient way to access medical care,” said Howard Lee, president and CEO of UHA. “With the growing population and declining number of primary care doctors statewide, we are pleased to welcome DOCNow as our initial provider of telemedicine services. This is a great benefit for members — especially those on the neighbor islands — with medical problems that could easily be diagnosed and handled with a telemedicine appointment.”
From scrapes, sunburns, respiratory infections, urinary infections, and the common cold to convenient prescription refills and replacements, DOCNow is able to treat a wide range of minor and common illnesses in patients of all ages.
“Our new partnership with UHA represents a breakthrough in giving the community unprecedented access to the highest quality medical care,” said Dr. Jim Barahal, co-founder of DOCNow Virtual Healthcare Centers. “UHA has always been one of the biggest supporters of Hawai‘i providers and their willingness to partner with DOCNow confirms their mission to provide the best care and increased access for their members.”
UHA offers Hawai‘i employers, from small family businesses to large groups spanning multiple locations, access to a full range of health plans. “Telemedicine visits will be covered the exact same way that a traditional office visit would be,” said Lee.
To sign up, UHA members visit DocNowHawaii.com and create a free account using the service key DOCNOW. Once the member completes the simple signup process, care is just a click away.
DOCNow was founded in early 2016 by Dr. Jim Barahal and Dr. Norman Estin to give Hawai‘i residents convenient access to Hawai‘i licensed and Hawai‘i located providers anywhere. An American Telemedicine Association startup member, DOCNow is Hawai‘i’s leader in telemedicine. For more information and a complete list of all DOCNow virtual healthcare center locations, visit DocNowHawaii.com
About UHA Health Insurance
UHA was founded as University Health Alliance in 1996 by a group of physician faculty at University of Hawai‘i John A. Burns School of Medicine. UHA provides medical, drug and vision plans to more than 4,700 Hawai‘i employer groups and over 56,000 members. As the only health plan in Hawai‘i founded by physicians, it was the first to offer preventive and wellness care focused health plans in the state, and now offers the largest physician and provider network in Hawai‘i. By meeting strict quality standards to ensure clinically sound decision-making that respects the rights of patients and medical providers, UHA received accreditation in Health Utilization Management through URAC, the independent non-profit that promotes healthcare quality. For information, visit uhahealth.com or follow @uhahealth on Twitter.
KTA Super Stores and DOCNow Virtual Healthcare Centers, Hawai’i’s leader in convenient, affordable, and quality telemedicine recently launched the virtual clinics of the future at KTA Supers Stores Puainako – Hilo, Waimea, Keauhou and Waikoloa Village locations on Hawai’i island. DOCNow offers convenient telemedicine visits during KTA Pharmacies regular business hours, and through their website 365 days a year from 8:00 a.m. to 9:00 p.m.
Learn More About DOCNow & KTA Super Stores Partnership
Royal Kona Resort has partnered with DOCNow Virtual Healthcare Centers, Hawai‘i’s leader in convenient, affordable, and quality telemedicine, to announce that they will now provide guests with the opportunity to see a doctor from the comfort of their hotel room, lobby, or the poolside bar. DOCNow will offer convenient telemedicine visits 365 days a year from 8:00 a.m. to 9:00 p.m. from an iPad at the Royal Kona’s front desk.
“We’re thrilled to be able to provide our guests with the ability to get care right at our hotel,” said Tom Bell, President of Hawaiian Hotels and Resorts. “Providing guests with the best experience, food, and amenities to ensure they have a memorable Hawai‘i vacation has always been our top priority. It’s a natural extension of our mission to offer our guests immediate access to quality care instead of allowing them to lose any of their valuable vacation time waiting in the lobby of an urgent care clinic.”
From scrapes, sunburns, respiratory infections, urinary infections and the common cold to convenient prescription refills and replacements, DOCNow treats a wide range of minor and common illnesses in patients of all ages.
“Our service saves people’s vacations by letting them see a Hawai‘i-licensed, Hawai‘i-located doctor for a variety of common conditions, from essentially anywhere, over their smartphone, computer, or tablet,” said Dr. Norman Estin, co-founder of DOCNow Virtual Healthcare Centers. “Many visitors forget to pack their prescription drugs, like birth control or cholesterol medicine. Or they get sick and find themselves in need of medication and a doctor’s note excusing them from that expensive helicopter trip they booked. Being able to get medical care with a quick online doctor’s visit not only saves them valuable vacation time, it can also save them a lot of money.”
DOCNow accepts most local insurance, including HMSA/Blue Cross, UHA, HMA, Kaiser Choice PPO and HMAA. For those guests who do not have insurance, DOCNow accepts Visa, MasterCard, American Express, and Discover The cost of a virtual visit: just $49.
The next time a visitor to Kona comes down with a case of the sniffles, they’re encouraged to stop by DOCNow’s Virtual Healthcare Clinics at the Royal Kona front desk and get expert care from Hawaii’s most trusted team of Doctors.
DOCNow was founded in early 2016 by Dr. Jim Barahal and Dr. Norman Estin to give Hawai‘i residents convenient access to the best medical care at their Virtual Healthcare Clinics as well as from the comfort of the patient’s home or workplace. An American Telemedicine Association startup member, DOCNow is Hawaii’s leader in telemedicine for residents and visitors. For more information and a complete list of all DOCNow locations, visit their website at http://DocNowHawaii.com
About Hawaiian Hotels & Resorts
A subsidiary of Pleasant Travel Service, a family-owned and operated company, Hawaiian Hotels & Resorts (HH&R) has owned and managed the Royal Lahaina Resort on Maui since 1982 and the Royal Kona Resort on Hawaii’s Big Island since 1984. To see why they’ve been recognized by Hawaii Business Magazine as one of the “Best Places to Work” in Hawai‘i, and one of the top hotels, visit them at http://www.hawaiihotels.com/
We recently had a chance to sit down with Dr. Norm Estin, Medical Director of DOCNOW to learn about a new medical service on Maui which puts your guests in immediate two-way video contact with an urgent care doctor right over a laptop, tablet, or phone. Many of you may know Dr. Estin from his 30 years of work as Medical Director of the Doctors On Call Urgent Care locations on the West Side.
TMC: Tell us about this new service for Maui’s visitors. How did you come up with the idea?
Dr. Estin: We see so many visitors and residents in our Doctors On Call offices that have easy problems to solve. Many can be helped with quick simple advice and a prescription, something that really doesn’t need a visit to the office.
TMC: That makes sense, guests often have easy to fix problems and they spend a whole day or more waiting for an appointment, at the pharmacy, losing valuable vacation time. It can take hours.
Dr. Estin: You’re right! I compare it to a coffee-to-go. Let’s say you just want a cup of coffee, and you don’t have all day. Why should you have to go to a restaurant, make a reservation, wait in line, then have to read a menu or listen to a waiter and the specials of the day just to get that cup of coffee to go? It doesn’t make sense. Let’s say you need a simple prescription, or have a common problem like a sore throat or UTI or allergy flare up or a rash. Why should you have to be sent to doctors office, wait for who-knows-how-long in a room with sick, coughing strangers, go through a whole exam, just to pay a huge amount and then have to go to the pharmacy anyway?
TMC: So you are offering a quick and easy doctors visit.
Dr. Estin: Yes. It’s a secure 2-way private video chat, that is HIPAA compliant. You’re face-to-face with the doctor, and then you’re off to get better and enjoy Maui.
TMC: Who are your doctors?
Dr. Estin: They are the exact same Urgent Care and Family Medicine physicians and PAs that staff our offices. I see patients on-line with DOCNow myself. I can see someone and help them out in just a couple of minutes, and they are in the comfort and privacy of their hotel or condo. We often have people just hop on their iPhone from a hotel lobby or even a pharmacy to connect quickly. As a matter of fact, many pharmacies are recommending us. Of course, we can’t take care of every medical problem this way; many times patients have to come in or be seen in an office to be evaluated and we tell them that. But a lot can be done with a simple telemedicine check like this.
TMC: How about the paperwork / insurance?
Dr. Estin: The on-line registration is simple. An email address, a password, a bit of demographic info, etc. It is as real as an in-office visit, with a secure medical record, and medical insurance accepts it completely as well.
TMC: What types of medical insurance?
Dr. Estin: The DOCNOW VideoVisit is covered by HMSA, UHA, HMA, HMAA, or mainland BlueCross/BlueShield. Or if someone doesn’t have an insurance we can take, it is only $49 for the video visit.
TMC: How do you keep it so affordable?
Dr. Estin: We set the price low so that people can easily see a Hawai‘i doctor who understands typical local problems, knows the pharmacies, and can refer the patient to the right office, specialist, or even hospital ER if it’s not something that can be treated over the VideoVisit. We are open from 8am-9pm, everyday, 365 days a year.
TMC: How can concierge and guest service professionals use your service?
Dr. Estin: They can now offer an easy solution to common problems that can save a guest’s vacation. For instance, many guests are reluctant to book boat trips, dinner cruises, or helicopter tours for fear of motion sickness; we can prescribe in a few minutes the Transderm patch which works much better than pills or wristbands, and the problem is solved. Or we can easily diagnose and treat almost all skin rashes and problems (we can SEE them with the video!) and help get that guest back in the water. Many Canadian visitors are also used to getting over-the-counter medicine that require a prescription here. DOCNow can help. Visit our webpage to see a list of example cases.
TMC: What equipment does a guest need?
Dr. Estin: Any computer, laptop, tablet, or smartphone and a wifi connection. That’s all! All the info and details and FAQs are on our website, DOCNowHawaii.com.
View Article on Maui Concierge
KTA Super Stores and DOCNow Virtual Healthcare Centers, Hawai’i’s leader in convenient, affordable, and quality telemedicine, announced today that they have launched the virtual clinics of the future at KTA Supers Stores Puainako – Hilo, Waimea, Keauhou and Waikoloa Village locations on Hawai’i island. DOCNow offers convenient telemedicine visits during KTA Pharmacies regular business hours, and through their http://DocNowHawaii.com website 365 days a year from 8:00 a.m. to 9:00 p.m.
Today’s supermarkets have expanded from places where shoppers went to pick up groceries to become one-stop-shopping destinations for everything from produce to prescriptions. “KTA Super Stores couldn’t be happier to welcome DOCNow Virtual Healthcare Centers and be able to offer our customers on-site access to medical care,” said Toby Taniguchi, President, “Our mission is to do our best at fulfilling the food, household and health care need of Big Islanders, so this is a very healthy fit.”
According to Dr. Norman Estin, co-founder of DOCNow Virtual Healthcare Centers, “Our new partnership with KTA Super Stores represents a breakthrough in giving the community unprecedented access, in conjunction with their pharmacy, to the highest quality medical care. Our telemedicine physicians are all Hawai‘i licensed and located, and can treat patients on their computer, tablet or smartphone. Once the appointment concludes our physicians can easily send in the customer’s prescription to any KTA Pharmacy location for convenient on-site pickup.”
From scrapes, sunburns, respiratory infections, urinary infections and common cold to prescription refills, DOCNow can treat a wide range of minor and common illnesses in patients of all ages.
According to Dr. Estin, DOCNow is not only convenient when it comes to access and treatment, it costs the same or less than a traditional office visit. DOCNow accepts most local insurance, including HMSA/Blue Cross, UHA, HMA, Kaiser Choice PPO and HMAA. No insurance? No problem. DOCNow accepts Visa, MasterCard, American Express, and Discover – and at introductory price of only $49.
The next time you’re strolling through the produce aisles at KTA Super Stores with a case of the sniffles, stop by DOCNow’s Virtual Healthcare Clinics and get expert care from Hawai‘i’s most trusted team of Doctors.
DOCNow was founded in early 2016 by Dr. Jim Barahal and Dr. Norman Estin to give Hawai’i residents convenient access to the best medical care at their Virtual Healthcare Clinics as well as from the comfort of the patient’s home or workplace statewide. An American Telemedicine Association startup member, DOCNow is Hawai‘i’s leader in telemedicine for residents and visitors. For more information and a complete list of all DOCNow virtual healthcare locations, visit their website at http://DocNowHawaii.com
About KTA Super Stores
KTA Super Stores started in 1916, as a modest 500 square-foot grocery and dry goods store, by Koichi & Taniyo Taniguchi. Since then and for over 100 years, KTA has grown to a six (6) store chain, serving the residents of Hawai’i island.
For information on KTA Super Stores locations and services, visit their website at http://ktasuperstores.com.
KTA Super Stores dives deeper into the digital age this week with the introduction of “virtual clinics of the future.”
Shoppers in need of medical checks for scrapes, respiratory ailments, urinary infections, colds, sunburns or prescription refills can connect through iPad telemedicine.
“We’re giving it a try and see if it works — we think it will,” said KTA CEO Barry Taniguchi.
The system, offered as a convenience for customers rather than a moneymaker, allows a customer to connect with a doctor via DOCNow.
“It’s the right thing to do,” said Toby Taniguchi, KTA president. He noted in a separate statement that grocery stores have evolved to offer a wider range of customer service.
Shoppers at KTA who want to get a telemedicine check will get a computer tablet at the pharmacy and a private space to connect, Barry Taniguchi said.
To do that, the customer drops off a drivers license or credit card, signs on and gets welcoming texts from a receptionist. The receptionist signs the patient in and makes sure health insurance and other details get updated. Then, the patient goes into a “virtual waiting room” until a physician appears online.
“All of our doctors are licensed and located on the island,” said Anna Covert, a public relations representative speaking for DOCNow Virtual HealthCare, which handles the medical calls.
The telemedicine service kicks off this week at KTA’s Puainako Center store in Hilo. But Barry Taniguchi said it eventually will expand to Waimea, Keauhou and Waikoloa Village. Patients of all ages can be seen during normal pharmacy hours.
Email Jeff Hansel firstname.lastname@example.org.